Career Mode
A simulated support queue across five career tracks. Each ticket is worked the way the job works it: investigate, diagnose, resolve, verify, document. IT PATH simulates the findings; it never touches real systems.
Tickets in queue
59
In progress
0
Closed
0
Average score
—
Help Desk
IT Technician
Network Technician
Junior Sysadmin
Junior Security Analyst
User locked out of laptop after password change
Help Desk
"I changed my password on the web portal yesterday from home. This morning my laptop keeps saying my password is wrong and now it says my account is locked. I can still get into email on my phone."
Requester: Dana Whitfield, Accounts Payable
Environment: Windows 11 domain-joined laptop, Microsoft Entra ID hybrid identity, self-service password reset enabled, phone has a saved mail profile.
Standard service desk SLA: first response 30 minutes, resolution 8 business hours.
Investigate
Diagnose
Resolve
Verify
Document